Testing Proctor - Part-Time

This position in the Enrollment Operations department at the Dayton Campus Center will provide support to students, faculty, and staff through the administration and proctoring of tests, including placement tests, academic course tests, and other tests that support Sinclair’s academic programs.
The position is also responsible for routine administrative tasks that support the role such as data entry, communication with stakeholders, appointment scheduling, etc.
The hourly pay rate for this position is $16.
45 and has a maximum of 28 hours per week.
Why work for Sinclair College? The following are some of the benefits that professional staff with Sinclair College receive: Tuition waiver (3 credit hours per term) Support for continued training and education OPERS pension participation, with 14% employer contribution Paid Holidays (on regularly scheduled work days) including 14 observed holidays annually High quality programs for work-life balance Principal Accountabilities Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Investigate to understand the root cause of a problem, question or issue and solve it as quickly and professionally as possible.
Administer and proctor academic paper/pencil tests, computerized tests, proctor placement tests, and non-Sinclair tests.
Communicate with faculty and staff to facilitate student testing.
Handle telephone, in person, online and email contacts with students, faculty and staff with professionalism and a high level of customer service.
Ensure adherence to database and FERPA standards.
Enter and retrieve computer based student information and participate in training sessions regarding database management systems and customer service.
Maintain records for appropriate follow-up and statistics on usage of services.
Requirements Minimum of a High school diploma or GED required; Certificate or Associate Degree preferred.
Minimum of one year of work experience in customer service required.
Knowledge of placement testing processes and academic testing college assessment processes and protocols required.
Professional verbal, listening and interpersonal skills required.
Ability to handle telephone, in person, online and email contacts with professionalism and high level of customer service required.
Knowledge of accounting and statistical procedures related to compilation of reports required.
Ability to use Microsoft Word to produce necessary memos, fliers, correspondence required.
Ability to enter and retrieve computer based data in software systems required.
Knowledge of Colleague software preferred.